I am a sr. software developer with 12 years of Lawson experience. I worked at Teleflora, LLC in Oklahoma City for the entire 12 years. Played primary role in development and support of eCommerce system, web interfaces, and internal systems for leading online florist retailer with 43K+ business partners worldwide. Worked closely with developers, customer service team, and user community to determine requirements for enhancements and bug fixes; analyzed client needs and processes, and proposed solutions to strengthen market position, improve efficiency, and enhance user experiences. Designed software customizations to meet business requirements; created object oriented designs (UML), wrote technical and functional specifications, prepared workflow flowcharts and project work plans, and partnered with QA to drive testing.